Refund and Return Policy

At Avalon, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward refund and return process to ensure your satisfaction.

Returns and Exchanges
You may return or exchange any unused and unopened items within 30 days of receiving your order. To be eligible for a return or exchange, the product must be in its original condition, including all packaging and accessories.

How to Initiate a Return
To begin the return process, please contact our customer service team at [your contact email] with your order number and reason for the return. Once we approve your return, we will provide you with instructions and a return shipping label.

Refunds
Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 7-10 business days for the refund to appear in your account.

Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of delivery. We will arrange for a replacement or issue a full refund, depending on your preference. Photos of the damage may be required to process the claim.

Non-Returnable Items
Certain items, including perishable goods, are not eligible for return. Please review your order carefully before completing your purchase.

Shipping Costs
Shipping costs for returns and exchanges are the responsibility of the customer unless the return is due to a defective or incorrect item sent by Avalon.

Changes to the Policy
Avalon reserves the right to update this policy at any time. Any changes will be posted on this page, and the date of the latest revision will be updated accordingly.